Welcome to CitiPower and Powercor

It’s our goal to provide you with a safe and reliable power supply.

HomeWelcome to CitiPower and Powercor

We’re your electricity network

We supply power through our network of poles, wires and infrastructure. We also own and manage the meter that tracks electricity use in your home. The meter sends data to your retailer who issues your electricity bill.

We’re happy to have you. On this page, learn about our role as a distribution network in the energy supply chain, including how we provide you with safe, reliable and affordable electricity.

If the power goes off, you can report it to us or by call 13 12 80 for CitiPower or 13 24 12 for Powercor.

Am I with Powercor or CitiPower?

Use our Postcode network locator to find out if you’re in the CitiPower or Powercor network.

Key in your postcode

Reduce your energy bill

Reduce your energy bills by understanding charges and getting the right deal for you.

Outage map

For the latest information about planned or unplanned power outages in your area, visit our outage map.

Learn more

Unexpected power outage

Unexpected outages can happen. Bad weather or an emergency incident can damage our network and disrupt your power supply.

Report a fault or outage

Don't miss a planned power outage

Don’t wait at your letter box when you can get digital notifications for planned power outages. You can also add additional household members or carers, so they receive notifications too.

Go digital

No Go Zones around powerlines

Any work within the No Go Zone can only be completed by or on behalf of CitiPower and Powercor trained and authorised professionals.

Energy sources and choices

More of our customers are connecting solar systems, batteries or electric vehicle chargers to our network.

Red more

Us, our customers and community

Our Customer Charter explains what we do for you, your entitlements and the obligations that we have to each other.

Contact us

Our friendly and experienced staff based in Victoria are available to answer any queries you have.

	CitiPower	Powercor
Life support emergency	1800 066 909	1300 364 301
Service difficulties and faults	13 12 80	13 24 12
General enquiries	1300 301 101	13 22 06
Email enquiries	info@citipower.com.au	info@powercor.com.au
Telephone interpreter service	13 14 50	13 14 50

Go online and save time

Our range of online services allow you to:

CitiPower and Powercor acknowledge and respect the Traditional Owners as the original custodians of the lands and waters where we operate. We recognise First Peoples’ unique rights as Traditional Owners and their deep spiritual connection to Country, and thank them for continuing to care for it. We honour Elders past and present whose knowledge and wisdom has ensured the continuation of culture and traditional practices.

We work hard to ensure our organisation is inclusive and diverse. This means everyone can feel valued, trusted, authentic and safe at work.

Have a question for us?

Phone, email, give us feedback or make a claim.