Network testing: December 2024

Voltage changes will differ from site to site depending on when and how customers use their electricity. For example, your neighbour might have an appliance which needs more electricity to power it than what you may have at your property. Or you might have some neighbours which feed solar into the wires in your street. This impacts the power flow and causes differences in your local network.

We will be keeping voltage levels on the networks side within our regulated limits, which are within a range of 216 and 253 volts.

Some electrical equipment can be sensitive to voltage changes. As a precautionary approach, we are communicating with some businesses as well as customers who have essential health equipment or rooftop solar which, depending on their requirements, may be sensitive to the testing.

Voltage levels on our networks differ every day. For example, voltage levels are higher on weekdays when more large businesses are operating. Therefore, to gain the most accurate insights into this testing, we need to conduct them on different days.

We have scheduled the test for between 11 and 18 December 2024.

Testing will run for up to 60 minutes and will be conducted between 10am and 2pm.

Due to weather or other events, we may need to reschedule these tests. If this occurs, we will publish the new dates and notify affected customers.

No, it is not possible to exclude a customer’s site from the test. As they are being conducted from our zone substations, we are not able to isolate and exclude individual properties.

No.