myEnergy
Your supply will be connected within 10 business days from receiving all the paperwork from the retailer.
This information is designed to support Registered Electrical Contractors (RECs). They play an important role in providing electrical services to customers.
REC helpline
Our REC helpline is available 24 hours a day, 7 days a week. If you can’t find the information you’re after on this page, you can call the REC helpline for assistance with:
- Victorian service and installation rules
- Fuse removal
- Reconnection after repair
- New connections
- Abolishments
- CT metering
- Additions and alterations.
CitiPower REC helpline: 1300 132 894
Powercor REC helpline: 1300 360 410
Victorian Service and Installation Rules
For the latest version of the Victorian Service and Installation Rules (VSIR), visit victoriansir.com.au.
If you need help understanding or complying with the VSIR, you can call our REC helpline between 8am-10am Monday to Friday. Alternatively you can login to eConnect and lodge a technical enquiry. Please note that this service is limited to clarifying technical matters relating to the VSIR and staff cannot act as consultants.
CitiPower REC helpline: 1300 132 894
Powercor REC helpline: 1300 360 410
FAQs
When you receive my paperwork from the retailer, do you call me and book the job?
When there’s a booking for a service truck or our metering section, we’ll call you to arrange a time.
How quickly can you complete the job?
Can we do the job after hours if needed?
How do I get an underground connection to my place? Who does it and how quickly can the works be completed?
How much power can I have to my premises? How do I apply for it? How long before I can expect a response?
After the meter is supplied, when is my power supply connected?
My inspector said “...
Tech Talk newsletter
Tech Talk is our newsletter keeping RECs informed about changes in the electricity industry and other news that may affect your work. We send this out a few times each year via email and SMS. All RECs who are currently registered with CitiPower and Powercor will receive a copy.
To sign up for Tech Talk or check your details, visit eConnect.
Become a recognised contractor
When a development requires connection to our distribution system, customers are responsible for arranging and funding the electrical distribution works. They have a choice of whether to use Powercor or a Powercor approved REC to complete contestable work such as project management, design and construction of the new distribution assets. In all cases, we undertake the final network connection.
We maintain a list of recognised contractors who are referred to customers seeking support for augmentation works on their electricity supply.
Contractors on this list are required to meet minimum electricity industry skills standards and to identify the particular capabilities offered.
We don’t provide any warranty in regard to the work or engage contractors directly on behalf of the customer, but being on the list is another way of being considered for new business.
To find out more or to apply to be a recognised contractor, visit our Suppliers and contractor forms, documents and reports page.
Technical standards and work practices website
The Technical Standards and Works Practices website (Contractor Portal) has been developed for the use of approved contractors, recognised Option 2 contractors and partner groups, such as councils, government departments, specialty companies, etc.
To access the information via a secure website whenever you need it, simply register your details and we’ll send you a username and password to access two sets of resources:
REC documents and resources
Tie-in works documents and resources
Looking for something else in
Industry partners
Explore another page
