myEnergy
On site safety
When you are operating equipment near our electricity assets, our permits detail the conditions and methods you must adhere to in order to carry out the proposed work on site safely.
For special requests which require more tailored information, follow the quick links on this page.
If a permit to work is granted, you will be responsible for ensuring that a copy of this permit is always on site in either digital or hard copy form. You will also be responsible for ensuring that all members of your work crews are briefed on the conditions of the permit to work.
To request or renew a permit to work, or advise us when your permitted works have been completed, go to our mySupply portal.
Accidental contact with powerlines
Accidental contact with powerlines can cause electrocution death or serious injury. But these types of incidents are preventable.
CitiPower and Powercor support the Energy Safe Victoria ‘Look Up and Live’ campaign which is a great reminder that powerlines are part of our landscape.
Sometimes you don’t even notice they are there. With the sun in your eyes, trees obscuring your vision or other activities distracting attention, you may not see how close you are to powerlines.
Look Up and Live
Whether you’re a farmer using heavy machinery with long booms, or a civil contractor or builder relying on big deliveries, high scaffolds or even hand-held machinery, then you need to be aware of electrical clearance zones.
Risks are caused by not only direct contact with overhead electrical assets but also metal objects coming within clearance zones that electrical currents can arc across so take extra care if your work involves:
- Using tall machinery such as cranes or augers
- Driving high vehicles
- Raising the tipper tray of trucks
- Raising equipment such as irrigation pipes overhead
- Climbing on top of machinery or storage silos.
Put safety first and use the Look Up and Live app. It’s free, simple to use and can help you to safely plan work around powerlines in your area.
The app is available to download on the Apple App Store and Google Play.
For more safety tips take a look at Energy Safe Victoria’s Look Up and Live campaign or the Electrical safety on farms webpage.
Before You Dig
Safety is a fundamental aspect of any digging or excavation project, so using the Before You Dig service should always be your first point of contact before starting any project.
When you lodge an enquiry via the service, you gain access to plans and information directly from asset owners of utility services such as gas, electricity, water, telecommunications.
Users must lodge an enquiry online at least one business day before starting work outlining where and when you plan to dig.
Put safety first and visit www.byda.com.au or use the Before You Dig app.
The app is available to download on the Apple App Store and Google Play.
No Go Zones
No Go Zones are designed to keep workers and the public a safe distance from electrical assets. Contractors must apply for permits for any work that needs to take place within a No Go Zone.
High load transport
High loads greater than 4.6 metres have the potential to damage power assets and put drivers and the public at risk, so it’s important to plan for high load transportation by plotting a safe route and applying for the correct permits.
High voltage isolation
Find out which permits you ’ll need for any work that requires isolation from the network.
Facilities Access Agreements
We support our telecommunications, local council, emergency services and infrastructure industry partners by providing leased space for their equipment on our distribution poles.
To install equipment on our pole, you will need to obtain a Facilities Access Agreement (FAA).
Looking for something else in
Industry partners
Explore another page
