Empowering communities

Empowering communities with a choice on how they generate, store, use and sell energy to support the transition to a clean energy future.

The electrification of homes, businesses and transport is impacting the supply and demand for electricity while emerging products and technology are offering new choices for all customers, and this influences how we manage our networks.

One of the ways we support customer choice is by enabling homes with rooftop solar systems to export any extra electricity they generate into our networks. We also have a role in connecting batteries, electric vehicle charging and new community energy projects like microgrids.

We’re also investing in industry leading technology and innovation. This includes neighbourhood batteries, new devices to pre-empt network faults before customers experience an issue, and advanced data systems made freely available to the market.

To ensure these opportunities are accessible to all customers, we support programs to build their energy literacy.

Every day, we engage with a wide range of people in line with our value to be customer and community minded. Stakeholder engagement is captured within our operational planning, including major projects and new energy solutions, as well as our extensive regulatory processes. This engagement seeks to listen to the needs, interests and preferences of these people and helps us to make better business decisions.