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Every five years, we prepare a fully costed business plan (or regulatory proposal) for review and approval by the Australian Energy Regulator (AER). This is known as an ‘electricity distribution price review, but we refer to it simply as the ‘regulatory reset’.
Regulatory resets are important as they determine the revenue network service providers like CitiPower and Powercor need to operate and invest in order to keep electricity supplies safe and reliable. They also determine the amount households and businesses are charged for the network services provided (typically one third of a residential customers’ electricity bill).
Right now, we are operating under a plan approved by the AER for the current regulatory period, which started on 1 July 2021 and will end on 30 June 2026. Our next regulatory proposal will cover 1 July 2026 to 30 June 2031 and we are in the process of engaging with our customers and stakeholders to inform this.
Current and future regulatory proposals
How we engage in the regulatory reset
Our aim is to ensure we deliver a proposal that meets the needs, expectations and preferences of people relying on the electricity distributed by our networks. Listening to the views of our customers is therefore important to how we build our plans. We are actively engaging with our customers as we develop our plans for the years 2026 to 2031. To learn more and get involved visit the Engage CitiPower and Powercor website.
Customers and stakeholders are at the heart of what we do and involved at each stage of the reset process. The insights we get from this engagement enable customers to have a say in the decisions we take as a business.
Engagement activities include informing, consulting, involving, and collaborating on topics, issues or decisions that impact customers’ everyday life. This may involve sharing information using a variety of methods and seeking community feedback in person, online or through other activities.
Our independent Customer Advisory Panel represents customer and stakeholder views and is one of the groups we collaborate with.
| Inform | Consult | Involve | Collaborate | |
|---|---|---|---|---|
| Goal | To provide stakeholders with balanced and objective information to assist them in understanding the issues, alternatives, and opportunities. | To obtain stakeholder feedback on options and/or decisions. | To work directly with stakeholders throughout the process to ensure that their concerns and aspirations are consistently understood and considered. | To partner with stakeholders in each aspect of the decision including the development of alternatives and the identification of the outcome. |
| Promise to stakeholders | We will keep you informed and provide you with tailored information for you to better understand proposals. | We will keep you informed, listen to and acknowledge concerns and provide feedback on how stakeholder input influenced the decision. | We will work with you to ensure that your concerns and aspirations are directly reflected in the alternatives developed and provide feedback on how stakeholder input influenced the decision. | We will look to you for direct advice and innovation in formulating solutions and incorporate your advice into the decisions to the maximum extent possible. |
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