Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
13 14 50
SMS or email updates
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Getting the Most Out of Your Solar Investment
Installing solar on your home or business is one of the many ways you can take control of your electricity use and reduce your bill. Installing solar comes with many benefits but the efficiency of your solar PV system can degrade over time. It is important to maintain your system to make sure that you are getting the most out of your investment.
Regular maintenance checks can help ensure your installation meets safety requirements and is operating efficiently. We suggest you organise these through a registered electrical contractor or your installer.
The dustier your area, the more frequent inspection is recommended. This ensures that dirt, grime, bird droppings and debris do not block the sun from efficient absorption by the panels.
It is important that you understand your obligations. Under the Electricity Distribution Code owners of small embedded generators must comply with the code under its generation license.
- Ensure that your generating source is capable of continuous uninterrupted operation at the system frequency of 50 Hz (or within any allowable variation that applies).
- Ensure that your generating source and any associated equipment that is connected to the electricity network complies with Victoria’s Electricity Distribution Code, the Electricity Safety Act 1998 and all relevant Australian Standards and is maintained in a safe condition.
- Ensure that your generating source’s electrical protection device meets the requirements of our electricity distribution system at all times. All grid interactive solar inverters which are connected to the Powercor network have to comply with AS4777 Australian Standard.
To help you understand and meet these obligations, we recommend the Clean Energy Council’s Guide to Installing PV for Households, which contains a section on maintenance on page 20.
The safety of the community and our employees is our top priority. We may disconnect or ask you to disconnect your generating source if it is not safe, interferes with the local network or does not comply with the regulatory requirements referred to above.
At CitiPower and Powercor we own and maintain the poles, wires, meters and equipment that deliver electricity to you. We also help you connect solar PV to the grid. More information about our role and our relationship with you is provided in our Customer Charter