Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
13 14 50
SMS or email updates
Register to receive SMS or email power outage updates.Register
Existing single occupancy embedded network
These sites are NOT Greenfield sites as they are already connected to supply, and already have an existing meter in place which will become the parent meter. Neither are Brownfield multiple occupancy sites as there is only a single occupancy customer currently existing.
In this process an existing single occupancy meter/NMI is updated as a Parent NMI. The Embeded Network Manager (ENM) will create NMI’s for down-stream Embedded Network Children, once the agreed go live date has occurred and the Parent Meter identification and Embedded Network code has been published by CitiPower/Powercor.
Becoming an Exempt Embedded Network Service Provider (EENSP)
Electricity is supplied to End Users in an embedded network by an EENSP
Under section 13 of the National Electricity Law anyone who owns, controls or operates a distribution system must either be:
(a) registered with AEMO (Australian Energy Market operator) as an NSP (Network Service Provider); or
(b) exempted from the requirement to be an NSP by the AER (Australian Energy regulator).
Anyone seeking exemption from the requirement to register as an NSP must apply to the AER. If the exemption is granted, that person becomes an EENSP.
To assist potential applicants for exemption, the AER has published an Electricity Network Service Provider Registration Exemption Guideline (Guideline), which is available at: www.aer.gov.au
Appointing an Embedded Network Manager (ENM)
You may require an ENM to be appointed.The ENM role was introduced under the AEMC’s (Australian Energy Market Commission) Power of Choice reforms.
For more information on the role of the ENM is available here
Submitting a request
Requests to set-up an Embedded Network can be made via eConnect
Part A and Part B forms are available on our Documents and further information page