Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
SMS or email updates
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Private overhead electric lines
We have about 21,000 customers with a private overhead electric line (POEL).
Private overhead electric lines can be a combination of privately owned poles and lines, or just a span of line that is privately owned. These are generally for rural properties and their various buildings, such as sheds.
As the customer has requested the power connection that requires a private overhead line, it is the customer’s responsibility to make sure their POEL remains in a safe working condition. Powercor will inspect the private poles that support the POELs every two-and-a-half years to make sure they’re in good operating condition. We also inspect the POELs not supported by private poles every two-and-a-half years in hazardous bushfire risk areas, and every five years in low bushfire risk areas.
If we identify a problem, we’ll issue a defect notice on the POEL and the customer is required to ensure the fault is fixed by a specified date.
A Registered Electrical Contractor is the only person who can carry out any work on a POEL. Similarly, if a customer needs to prune around a POEL, we recommend that a qualified contractor is engaged.
The following forms can be used to declare compliance around vegetation management:
Putting your private overhead electric line underground
Undergrounding private powerlines is mandatory if:
- More than 20 per cent of your line’s poles or wires need to be repaired or replaced, and
- The line is located in a Hazardous Bushfire Risk Area, as determined by the Country Fire Authority.
If your line is to be placed underground, your Registered Electrical Contractor will need to establish a new point of supply in consultation with CitiPower or Powercor. A new point of supply may also require an underground service pit.
To request a new point of supply, please submit an application via mySupply or if you’d like to speak to our Customer Requests Team, please call 1800 771 434 during business hours.