Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
13 14 50
SMS or email updates
Register to receive SMS or email power outage updates.Register
Report a streetlight fault
With your help, we’ll keep our streetlights in good working condition.
Streetlights are important for community safety, so we want to keep them working. That’s why we’ll promptly fix any faulty streetlights we find when on patrol in our areas. But we don’t always spot every problem with a streetlight. Here's where you can help by reporting faulty streetlights.
If it’s an emergency, please call CitiPower on 13 12 80 or Powercor on 13 24 12.
How to report a streetlight fault
You may be eligible to receive $10 for reporting a faulty CitiPower or Powercor streetlight that is in the vicinity of your home or business. Eligibility depends on the streetlight not being repaired within two business days after the day you report it to us, and you being the first to report it.