Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
SMS or email updates
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Driving and embracing change in the energy market is only made possible by listening and bringing together the diverse views of our stakeholders.
We recognise that we have an important role in the communities in which we operate by ensuring a security of supply that is delivered safely, cost-effectively and reliably to our customers.
Our commitment to customers extends to the way in which we deliver our services and respond to their changing needs. To do this we must continually improve how we engage and how stakeholder insights are incorporated into planning our networks for the future.
We recognise that stakeholder engagement needs to be considered in everything we do. From day-to-day operations, network planning, customer service and the way we meet our regulatory requirements.
To do so, we have developed a Stakeholder Engagement Framework that guides how we will work stakeholders, from customers to regulators. It provides for engagement about different areas of interest that can and will have a meaningful impact to our business, like regulatory reset, tariff reform, major projects and bushfire mitigation.
Importantly, the Framework guides how we will seek and consider feedback by way of process and as part of our social responsibility.